The department «operational support» has a special responsibility to ensure transparency and that the Agencyclearly expresses its position on matters in the pharmaceutical area. “Operational support” is led by a director and has four units.
HR and organisational development staff
The unit is responsible for HR and organizational development, which includes recruitment, human resource and leadership training.
Unit for IT, quality assurance and preparedness
Unit for IT, quality management and preparedness is responsible for IT management, quality management, internal audits and the system for information security.
Unit for economy and legal affairs
The unit for economy and law is responsible for finance, accounting, payrolls and law.
Unit for communication
The unit for communication is responsible for strategic and operational communication work in addition to internal service functions such as the switchboard and organisation of meetings. Communication work includes:
- Reputation building
- Social media platforms and the overall management and development of NOMA’s
- Media monitoring and coordination
- Graphic charter and production of print, visual and signage matter
- library services
Unit for records management
Administers data and documents in the electronic filing system. The unit is responsible for registration and quality control in addition to providing archive-related guidance to other staff. The unit publishes NOMA’s public journal.